Lesson Plans
- Secret Shopper (Lesson Plan) (CC BY-NC-SA)
Pros: One-hour secret shopper activity emphasizing the importance of quality customer service.
Cons: Links to several other resources which may not be openly licensed or accessible. Requires students to go to a retail or foodservice establishment in person. - Speaking Without Talking – Non Verbal Communication (Lesson Plan) (CC BY-NC-SA)
Pros: 55-minute activity emphasizing the importance of non-verbal communication.
Cons: Geared toward K12. Links to several other resources which may not be openly licensed or accessible. - How Assertive Are You? Communication Styles (Lesson Plan) (CC BY-NC-SA)
Pros: 55-minute activity explores different communication styles.
Cons: Geared toward K12. Links to several other resources which may not be openly licensed or accessible. - Do You Have a Future in Customer Service? (Lesson Plan) (CC BY-NC-SA)
Pros: 55-minute activity explores customer service skills within the hospitality industry.
Cons: Geared toward K12. Links to several other resources which may not be openly licensed or accessible.
Videos and Courses
- Health and Wellness Ideas in the Workplace (Video) (CC BY 4.0)
Pros: 3-minute video takes a look at ideas to improve health and wellness in the workplace that will benefit employees and the bottom line.
Cons: Made before COVID so does not factor those concerns in. - Writing Effective Goals for Employee Motivation (Video) (CC BY-NC 4.0)
Pros: Video presentation explores motivating employees by developing effective goals.
Cons: Made before COVID so does not factor those concerns in. - Saylor PRDV 225: Managing Employees (Course & Certification) (CC BY 4.0)
Pros: 5-hour course guides students through the concepts of motivation, empowerment, and conflict resolution and provides an opportunity to take an exam to earn a certification.
Cons: Large time commitment. - Saylor CUST 105: Customer Service (Course & Certification) (CC BY 4.0)
Pros: 40-hour course guides students through detailed customer service training, includes a final project of creating a service training manual, and provides an opportunity to take an exam to earn a certification.
Cons: Large time commitment. - Saylor PRDV 104: Professional Etiquette (Course & Certification) (CC BY 4.0)
Pros: 6-hour course guides students through the concepts of courtesy, communication, and diversity in the workplace and provides an opportunity to take an exam to earn a certification.
Cons: Large time commitment.